Coronavirus update

Coronavirus (Covid-19): Help & advise, what you need to know

It’s important we all have as much information as possible and are doing our best to reduce the risk of catching or spreading the virus. As always, the health and safety of our residents and employees is our top priority and as such, we want to share the latest advice from the relevant authorities and explain what steps we’re taking. It’s also key that we work together as a community to manage the situation as best we can. In line with advice from the NHS and Public Health England, we’d encourage you to do the following:

  • Wash your hands regularly using soap and hot water for at least 20 seconds, especially after sneezing or blowing your nose.
  • Always wash your hands when you return to your studio.
  • Use hand sanitiser gel if you don’t have access to soap and water.
  • Cover your mouth and nose with a tissue or sleeve when you cough or sneeze and wash your hands afterward.
  • Put any used tissues in the bin immediately after using them.
  • Try not to touch your eyes, nose and mouth with unwashed hands.
  • Do not share items that come into contact with your mouth.
  • Practice self-solation.
  • Keep 2metre apart from others when outside of your studio.

For the most up-to-date advice, visit the NHS website. We reiterate that at this stage all measures are precautionary and, although we're taking the situation seriously, we do not need to cause undue alarm.

What is coronavirus (Covid-19)?

Covid-19 is a new illness that is caused by a virus called coronavirus and can affect your lungs and airways. The most common symptoms include a dry cough, tiredness and fever, but some patients may also experience a runny nose, sore throat, aches and pains or difficulty breathing. For the latest information on coronavirus and its symptoms, visit the NHS website.

What action is IconInc taking?

Our sole focus is to help our students and employees protect themselves and others, and to support them in every way we can at this difficult time.  We have monitored the national and international situation around coronavirus carefully. We have been implementing the guidance of Public Health England and other expert authorities to the letter, since the start of this outbreak. 
  • Should a case be confirmed, we’ll act quickly and decisively, following the relevant authorities’ specific instructions and advice to the letter.
  • If a case is confirmed, we’ll also organise a professional deep clean of any areas that the affected customer may have come into contact with, as directed by the relevant authorities.
  • If someone in your property is diagnosed with coronavirus, we’ll relocate anyone that may be vulnerable due to an existing respiratory illness or immune system condition, subject to availability.
  • We will continue to work closely with our university partners to ensure our response to the situation is fully aligned and coordinated and that our students receive the very best help.
  • We want to ensure that everyone has the practical advice and assistance they need to do what’s right, but also that they feel fully supported by the people around them.  
  • While they can’t give medical advice, our team are undergoing relevant certified training to support the wellbeing of our residents.
  • Please be aware that, as our teams work hard on this, there may be a delay in, or reduction to, the other services we are able to provide. We thank you for your understanding and patience at this time and will of course notify all residents accordingly.

What should you do if you think you have coronavirus and have to self-isolate?

NHS advice says that if you have either a high temperature or a new, continuous cough, you should self-isolate for seven days. You do not need to contact 111 and should not visit a GP surgery, hospital or pharmacy. If you are self-isolating, please follow the below advice in line with Public Health England's recommendations:
  • Stay in your apartment unless told otherwise by health authorities.
  • If your symptoms get worse, you can't cope with them, or they don't get better in seven days, use the 111 online coronavirus service. If you can't get help online, call 111 or, in an emergency, call 999.
  • Do not go into work, university, lectures or public areas, and don’t use public transport or taxis until you’re told it’s safe to do so.
  • If you have someone bringing supplies or have ordered shopping online, make sure the items are left at reception or outside of your room. The team are here to assist within precautionary measures.
  • Stay away from friends and/or other residents.
  • if you’ve been provided with a facemask, you should wear it when you may come into contact with other people.
  • Make sure all of your rubbish is disposed of properly by tying it up in two plastic bin bags.

We would also advise the following:
  • Keep in regular contact with friends and family by phone.
  • Avoid using common areas in your accommodation.
  • In the event of a fire alarm, please evacuate the building as you would normally, but where possible, keep at least six feet away from other people.
  • Please be aware that we’ll only carry out maintenance in your flat if it’s a safety risk to you or others.

You should also continue to follow the advice given above under the subheading ‘What action should I be taking’.

Prospective International Students

We are aware that local education institutions in many countries and cities affected by the virus have temporarily closed and International English Language Testing System (IELTS) tests are currently suspended. Please contact your prospective university as many courses are relaxing their requirements in light of the current climate.


What if I’ve recently got back from holiday?

No matter where you have been, if you develop a high temperature or a new, continuous cough, you should self-isolate for seven days and follow the advice we've explained above under the subheading, 'what should I do if I think I have coronavirus and have to self-isolate?' 

Can I end my tenancy early?

If you're living with us and would like to end your tenancy early, our standard cancellation policy applies (link to FAQ’s on website).

Can I cancel my future booking?

If you wish to cancel outside of the cooling off period, our standard cancellation policy applies ( link to FAQ’s ). If you need to cancel a future booking due to a medical condition, or where government enforced restrictions mean you are no longer able to travel, please send your cancellation request to We'll review your request to cancel and send you a reply within 3 days. 

Where can I find more information?

For more information about coronavirus, its symptoms, how to avoid catching it and what to do if you do have it, please visit the NHS website.  If you’re worried about a friend, concerned about the situation or need emotional support, you can speak to the team at your reception, who will be able to put you in touch with a Welfare Lead in your city.

Can I stay longer?

Please speak to your site management team if you require residence over the summer or would like to extend your booking.