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The Edge at IconInc - Frequently Asked Questions

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Living in Style

Living in Style

Booking a Room

Booking a Room

How do I book a room?

Just choose the IconInc room you want using the floor plan picker, click ‘book now’ and follow the application process choosing what length of contract you want and any added extras.

Why do I have to pay a deposit?

We are holding nothing back to provide you with the ultimate luxury experience in your apartment, and a deposit is required to cover any damage that may happen to expensive fixtures & fittings in your room during your stay at IconInc. This will be refunded within 30 days of check-out providing there are neither damages nor any outstanding fees.

Can I stay at IconInc if i'm not a student?

No. Iconinc is student accommodation and proof of study is required before signing for a room.

What documents do I need to complete my tenancy?

Each tenant needs to complete an application form and provide us with photo ID, return the guarantor forms and additional supporting documents, complete a Direct Debit mandate and pay any admin fees, deposit and rent. Once this process is complete, we can issue keys to you on the day your tenancy starts.

What is your refund policy?

On making your booking with IconInc you will be asked to pay a £250 non-refundable booking fee to secure your apartment. On commencement of your tenancy £150 of the booking fee converts to part payment of the  security deposit (£500). The remaining £350 is payable within 48 hours of receipt of your booking and all paperwork required to complete your application should be submitted within 7 days. If you choose to cancel your booking with IconInc within 48 hours this will result in your entire booking fee being forfeited and cancellations after this time will result in the forfeiture of the total amount paid and are subject to our standard terms and conditions. All cancellations must be notified in writing to Parklane – verbal cancellations will not be warranted. Cancellations will only be valid when in receipt of written cancellation consent from Parklane.

If I haven't been accepted on my course yet, can I still secure an apartment?

Yes, however if this does not follow through you will not receive a refund as per our refund policy terms and you will be liable for the rent until a new tenant is found as per the contract.

What payment types are accepted?

We accept debit/credit cards and bank transfers.

Do I have to pay admin fees?

Yes, our admin fee is £100 per apartment. This fee is for the administration work that takes place to secure your apartment, draw up the tenancy agreement and make sure everything is prepared for when you move in to your IconInc apartment.

Can couples rent an apartment at IconInc?

Yes, couples can rent an Elegance or Grande apartment for a 15% double-occupancy supplement on the base rent.

What payments are taken to book a room?

An initial payment of £250 is taken, which constitutes a £100 admin fee and a part-payment of the £500 deposit. The remaining £350 is then required within 14 days and this completes the payment of your deposit.

What do I get in my apartment?

What do I get in my apartment?

Are kitchen essentials included in my apartment?

No, however this is available as an add-on when you book online.

Can I change my room if I don't like it?

Yes, you can change your room before you move in and select another from available stock.

Is cleaning and laundry included in my rent?

An apartment cleaning service can be included in the rent for an extra cost, while laundry facilities are provided on site at a per-usage cost.

Will my contents be insured?

Yes. This covers a range of belongings in your apartment, including desktop computer equipment/accessories, clothes, sports and electrical equipment. This has been arranged by IconInc at no extra cost to students. 

Will I have a landline phone in my room?

If you require a landline telephone, we suggest you sign up for a VOIP service like Vonage which provides a landline number and works using the internet in your apartment.

How will internet access be provided?

Each apartment comes with superfast broadband socket and high speed Wi-Fi is available throughout the building.

After I have moved in

After I have moved in

Who do I contact in the case of an emergency?

We have a concierge on site 24/7, so please report to them in the event of an emergency.

When does quarterly rent come out?

Your rent is due on the 22nd of the month before your move-in date, then every three months from then. For example, if your move in date is July 1st then your first rent payment would be due on June 22nd, then September 22nd, December 22nd and finally March 22nd.

Do I need a TV Licence?

We’ve provided a TV for you to use for gaming or linking up your laptop, if you would like to watch live TV then it is your responsibility to buy a TV Licence.

To find our more click here. http://www.tvlicensing.co.uk/check-if-you-need-one/for-your-home/students-aud1?WT.mc_id=r107&x=0

Can I bring my own furniture?

To ensure health and safety regulations are maintained, we ask that tenants do not bring any furniture with them when they move-in and that any small electrical appliances are PAT-tested. If you are unsure about bringing an electrical item, don’t hesitate to contact us at info@iconinc.co.uk.

Is there an extra charge to use the Gym and Cinema?

No, usage of the gym and cinema are included in your rent.

Can I have friends stay over in my apartment?

Yes we are happy to allow guests to stay over for a couple of nights but they will need to sign in with a member of staff at reception and guests will not be provided with their own key card. If you wish to share your apartment with a friend then please speak to a member of the IconInc team about double occupancy as couples can rent an Elegance or Grande apartment for a 15% double occupancy supplement on the base rent.

Are pets allowed?

Unfortunately not.

When does quarterly rent come out?

Your rent is due on the 22nd of the month before your move-in date, then every three months from then. For example, if your move in date is July 1st then your first rent payment would be due on June 22nd, then September 22nd, December 22nd and finally March 22nd.

What is the "free breakfast"?

Every day we provide freshly baked pastries, cereal and toast, as well as spreads such as jams and honey. A choice of juice is also available, and on weekends we also set out bagels as a treat! Coffee, tea and other hot drinks are available 24/7.

What if I lose the key-card for my room or my mailbox key?

Replacing a lost key-card will cost £25. A new mailbox key is £5.

Contractual

Contractual

What are the lengths of the contract?

Our contracts start on 1st July, August or September and are for 10, 11 or 12 months. Summer lets for 1 or 2 months may also be available in July and August

Can I cancel my contract or leave early?

On an Assured Shorthold Tenancy Agreement, you're legally bound until the end of your tenancy period. We can however consider ending your tenancy if you have a replacement. This individual will need to meet all of our criteria and be able to provide full guarantor details prior to the process being complete. There is an admin fee of £120 chargeable to the outgoing tenant. If you need any further information on this process please contact a member of the lettings team.

I don't have a UK Bank Account, how can I pay my rent?

You can make an international bank transfer into our account. Please contact us for alternative methods of payment.

What is the procedure for getting my deposit back?

Once your tenancy expires and you have vacated your apartment, we will physically check it for any damages or missing items. Once we are satisfied about the condition of the apartment, you will normally receive your deposit back within 30 days.

Do I need a guarantor and what if I can't provide one?

Yes. For international students who are unable to pay the full contract rent in advance and do not have a UK based guarantor, you may choose ukguarantor.com as your Guarantor.

To enable you to pay your rent in instalments and split the cost of your rent, there is one annual payment of £299.

Please contact our team for further information. 

Do I pay a deposit?

Yes there is a £500 deposit to pay for our apartments. When booking an apartment online, we charge £150 upfront with the balance of £350 due before completion of the tenancy agreement.

What documents do I need to complete my tenancy?

 

Each tenant needs to:

  • Complete an application form
  • Provide us with photo ID
  • Return the surety forms and additional supporting documents
  • Complete a Direct Debit mandate
  • Pay any admin fees, deposit and rent.

Once this process is complete, we can issue keys to you on the day your tenancy starts.

Health, Safety & Security?

Health, Safety & Security?

What is the security of Iconinc? Is it safe?

  • At Iconinc we take the security and safety of our tenants very seriously. We have full coverage of the building with CCTV cameras and, with 24-hour concierge, there is always a member of staff on-site. Key-cards are also required to get into the building, onto a corridor that leads to apartments, and of course to get into your room. Even other Iconinc tenants cannot get onto a corridor if their apartment is not attached to it.

  • Also provided: State of the art smoke/heat detectors with fire alarm and emergency lighting system. Regular water quality and pressure testing. Periodic testing of elevators, fire equipment and heating system.

Will I receive compensation if something is stolen from my room?

In the unlikely scenario of a fire, flood or burglary, we provide contents insurance through Endsleigh. To check full policy details, visit endsleigh.co.uk/reviewcover/

How can I enhance my stay?

How can I enhance my stay?

Cleaning Service

Professional cleaning service to keep your apartment effortlessly spotless. From £14 per week.

Bedding Bundle

Sink into your extra soft pillows and snuggly duvet. Includes duvet, duvet cover, 4 x pillows, 4 x pillow cases and sheets, hand picked by IconInc's interior designer. All for just £76.00.

Bathroom Pack

All the bathroom essentials, including luxury Egyptian cotton bath and hand towels, toohbrush and shower mat for £20.00

Kitchen Equipment

Everything you will need to create a culinary masterpiece, including a non-stick frying pan, set of 3 stainless steel saucepans with glass lids, toaster, kettle, 5 piece knife set, glass chopping board, tin opener and a set of cooking utensils. All for just £95.00

Personal Training

Get motivated and toned to perfection with private sessions from fully qualified personal fitness trainers. 6x one hour personal trainer sessions on a bespoke training plan for £300.