Frequently asked questions

Get answers to some of our most frequently asked questions about IconInc.

apartment-building Securing an apartment

How do I book a room?

Why do I have to pay a deposit?

Can couples rent an apartment at IconInc?

What payments types are accepted?

If I haven't been accepted on my course yet, can I still secure an apartment?

What is your refund policy?

What documents do I need to complete my tenancy?

Can I stay at IconInc if I'm not a student?

What payments are taken to book a room?

moving-truck After I have moved in

Are pets allowed?

What if I lose the key-card for my room or my mailbox key?

What is the security of IconInc? Is it safe?

Can I have friends stay over in my apartment?

Is there an extra charge to use the gym and cinema?

Can I bring my own furniture?

What is the 'free breakfast'?

Who do I contact in the case of an emergency?

When does quarterly rent come out?

Do I need a TV license?

Will I receive compensation if something is stolen from my room?

bed-table What’s included in my room?

Can I change my room if I don't like it?

Is cleaning and laundry included in my rent?

Will my contents be insured?

Will I have a landline phone in my room?

How will internet access be provided?

Are kitchen essentials included in my apartment?

contract Contractual

What are the lengths of the contract?

Can I cancel my contract or leave early?

I don't have a UK bank account, how can I pay my rent?

What is the procedure for getting my deposit back?

Do I need a guarantor and what if I can't provide one?

What documents do I need to complete my tenancy?

Do I pay a deposit?